Aug 25

KAT Service Reductions Take Effect on Monday, August 29, 2022

Posted on August 25, 2022 at 2:03 PM by Becca James

The KAT service reductions approved by the Knoxville Transportation Authority (KTA) in early July will take effect on Monday, August 29, 2022.   These reductions are due to continued workforce shortage issues. 

 The service reductions are as follows: 

  • Elimination of Routes 10 – Sequoyah and 19 – Lakeshore/Lonas 
  • Reduction of all Sunday service schedules, with the last downtown departures at 5:15 p.m. 
  • All weekday and Saturday evening service ending earlier, with the exception of core routes 11, 12, 22, 31 and 41 continuing through an 11:15 p.m. line-up. 
  • Reduced hours on Route 13 – Beaumont 
  • Reduced weekday frequency on Route 42 – UT/Ft. Sanders Hospitals 
  • Reduced frequency on Orange and Green Line trolleys 

The paratransit Lift service area will remain the same, as well as weekday and Saturday hours.  Lift service will end on Sunday at 6:30 p.m. in conjunction with fixed route service reductions.  

KAT plans to continue operation of the football shuttle services offered for UT home football games, although the amount of shuttle buses available may be more limited.  KAT also encourages game attendees to consider using the regular fixed route services as well.  Information on football options can be found on KAT’s website. 

In addition to these service reductions, two route changes were approved, effective August 29th: 

  • Service West Town Mall (outbound only) via the Gleason Drive entrance to Belk 
  • A route change on Route 12 – Western to use 5th Avenue to University (rather than Arthur and Boyd) through the Mechanicsville area 

The full details are posted on KAT’s website, www.katbus.com, or passengers can call 865-637-3000 or visit the Customer Service Counter for trip planning assistance. 

Recognizing the spiraling effect this could have on those using KAT for work-related transportation, KAT and Knox County CAC Transit are partnering to provide work-related transportation to fill in the gaps left by these reduced service levels.   KAT passengers can call Knox County CAC Transit at 865-524-0319 to check availability.  Knox County CAC Transit will do their best to work with passenger schedules to provide work-related trips.  KAT will cover the costs of the CAC fares for these passengers until a return to normal service levels on that route. 

KAT has had to reduce service levels during COVID twice – once in early 2020, returning to regular levels in July.  But those same reductions had to occur again in November 2020.  Increasing workforce allowed a return to some previous levels of service, but not all, in March of 2021.  However, since that time, workforce levels – in particular for bus operators - have continued to fall and are now lower than at any time during the pandemic.  KAT continues to expand recruitment and retention efforts and accepts employment applications on the website, katbus.com.  

For more information on this News Release, please contact Belinda Woodiel-Brill at 865-215-7828 or Becca James at 865-215-7826.

Jul 07

KTA approves KAT Additional Service Reductions with minor adjustment

Posted on July 7, 2022 at 5:29 PM by Becca James

KTA approves KAT Additional Service Reductions with minor adjustment

Knoxville Transportation Authority (KTA) approved proposed KAT service reductions at this afternoon’s specially called public hearing, with one adjustment recommended by KAT staff.   After hearing from the public, KAT staff recommended adding back in one weekday evening trip on Route 42 – UT/Ft. Sanders Hospital, due to the consistent nature of several employees from both hospitals whose shifts end during that time.

The service reductions are as follows:

  • Elimination of Routes 10 – Sequoyah Hills and 19 – Lakeshore/Lonas
  • Reduction of all Sunday service schedules, with the last downtown departures at 5:15 p.m.
  • All weekday and Saturday evening service ends earlier, with the exception of core routes 11, 12, 22, 31 and 41 continuing through an 11:15 p.m. line-up, and Route 42 with a 10:15p.m. full trip.
  • Reduced hours on Route 13 – Beaumont
  • Reduced weekday frequency on Route 42 – UT/Ft. Sanders Hospitals
  • Reduced frequency on Orange and Green Line trolleys

The paratransit Lift service area will remain the same, as well as weekday and Saturday hours.  Lift service will end on Sunday at 6:30 p.m. in conjunction with fixed route service reductions.

In addition to these service reductions two route changes were approved:

  • A new proposal to serve West Town Mall (outbound only) via Gleason Drive
  • A proposal for a route change on Route 12 – Western to use 5th Avenue to University (rather than Arthur and Boyd) through the Mechanicsville area

The full details of these approved changes will be posted on KAT’s website, www.katbus.com

Recognizing the spiraling effect this could have on those using KAT for work-related transportation, KAT and Knox County CAC Transit are partnering to provide work-related transportation to fill in the gaps left by these reduced service levels.  KAT passengers can call Knox County CAC Transit at 865-524-0319 to check availability.  Knox County CAC Transit will do their best to work with passenger schedules to provide work-related trips.  KAT will cover the costs of the CAC fares for these passengers until a return to normal service levels on that route.

KAT has had to reduce service levels during COVID twice – once in early 2020, returning to regular levels in July.  But those same reductions had to occur again in November 2020.  Increasing workforce allowed a return to some previous levels of service, but not all, in March of 2021.  However, since that time, workforce levels have continued to fall and are now lower than at any time during the pandemic.

The full details of these proposed changes can be found HERE.

Jun 23

Continued Workforce Shortage causes KAT to Propose Additional Service Reductions

Posted on June 23, 2022 at 4:48 PM by Becca James

Continued Workforce Shortage causes KAT to Propose Additional Service Reductions

It is with great reluctance that Knoxville Area Transit (KAT) is proposing additional service reductions due to continuing and worsening workforce shortages. The Knoxville Transportation Authority (KTA) will hold a public hearing on Thursday, July 7, 2022 to review and vote on the proposed changes. If approved, the additional service reductions will take effect on Monday, August 29, 2022.

“This is a completely unprecedented situation,” says Isaac Thorne, Director of Transit for the City of Knoxville.  “We currently have 156 operators out of the 200 needed to operate our pre-COVID service levels.   Our bus operators are working hard to try to provide this current level of service to the community, but we must step back for a while with our service levels while we continue to redouble our hiring, training, and retention efforts.”

Recognizing the spiraling effect this could have on those using KAT for work-related transportation, KAT and Knox County CAC Transit are partnering to provide work-related transportation to fill in the gaps left by these reduced service levels.  KAT passengers who need transportation in the evenings and on Sundays where KAT service is reduced can call CAC to check availability.  Knox County CAC will do their best to work with passenger schedules to provide work-related trips. More information on this program will soon be available on KAT’s website, katbus.com or by calling 865-637-3000.

KAT has had to reduce service levels during COVID twice – once in early 2020, returning to regular levels in July.  But those same reductions had to occur again in November 2020.  Increasing workforce allowed a return to some previous levels of service, but not all, in March of 2021.  However, since that time, workforce levels have continued to fall and are now lower than at any time during the pandemic.

The proposed service reductions are as follows:

  • Elimination of Routes 10 – Sequoyah and 19 – Lakeshore/Lonas
  • Reduction of all Sunday service schedules, with the last downtown departures at 5:15 p.m.
  • All weekday and Saturday evening service ends earlier, with the exception of core routes 11, 12, 22, 31 and 41 continuing through an 11:15 p.m. line-up.
  • Reduced hours on Route 13 – Beaumont
  • Reduced weekday frequency on Route 42 – UT/Ft. Sanders Hospitals
  • Reduced frequency on Orange and Green Line trolleys

In addition to these service reductions two route changes are proposed:

  • A new proposal to serve West Town Mall (outbound only) via Gleason Drive
  • A proposal for a route change on Route 12 – Western to use 5th Avenue to University (rather than Arthur and Boyd) through the Mechanicsville area

The full details of these proposed changes can be found HERE, at the Knoxville Station Customer Service Counter and at the downtown library reference desk.