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301 Church Avenue
Knoxville, TN 37915

General Office: 865-215-7800

Office hours: Monday - Friday
8:30 am - 4:30 pm

Service Change


Reduced Service Schedules in Effect

Effective Monday, August 29, 2022, reduced service schedules went into effect on some KAT bus routes. Click here for more information.

KAT is the City of Knoxville’s public transportation system, operating buses, trolleys and paratransit service across the city.

To ensure all passengers have a safe and comfortable experience, please review KAT’s Passenger Ride Guide prior to your first trip.

How to Ride the Bus

Arrive at the bus stop at least 5 minutes early.

As the bus approaches, check the sign above the front window (the destination sign) to make sure it is the correct bus. This sign should show the bus route number and destination (for example, Route 11: Kingston Pike).

Signal the operator by raising or waving your hand to ensure he/she sees you and know you want to board. Be sure to stand a safe distance back from the curb until the bus comes to a complete stop.

Be ready to pay your fare as soon as you board. If paying with cash, exact change is not required – you will be issued a change card to use on another bus trip. To learn about different pass options, visit our Fares section.
When you want to get off the bus, use either the pull cord or the rubber strips around the windows to signal to the operator.

When the bus comes to a complete stop, make sure you have all your personal items, and exit the bus through the rear door. Wait on the curb until the bus leaves before crossing the street.

Travel Training

If you need extra help reading a bus schedule, planning your next transit trip, or using our app, we are happy to provide you with FREE travel training.

Travel training is on the 3rd Tuesday of each month and is open to everyone. It is held in the Knoxville Station Community Room from 10 a.m.- 11 a.m. and again from 2:00 p.m.- 3:00 p.m.

RSVP’s are encouraged, but not required. To RSVP for a travel training session, please email with your full name, date, and time you plan to attend.

If you would like to schedule a group travel training class please email or call 865-637-3000