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301 Church Avenue
Knoxville, TN 37915

General Office: 865-215-7800

Office hours: Monday - Friday
8:30 am - 4:30 pm

Service Change


Reduced Service Schedules in Effect

Effective Monday, August 29, 2022, reduced service schedules went into effect on some KAT bus routes. Click here for more information.

Knoxville Area Transit

Want to know more about how we operate and our policies? We’ve created this page to assist you in getting information about KAT policies and procedures.

Governance, System Performance, & Financial Information

While KAT operates essentially as a department of the City of Knoxville, the Knoxville Transportation Authority (KTA) is set up to approve route and fare changes. Visit the Executive Team page to learn more about our internal team members.

Information on route performance and financial information can be found in the Knoxville Transportation Authority monthly reports, available in the Agendas and Minutes Section.

For information about our Public Records Policy or to request Public Records visit our Public Records Policy page.

ADA Reasonable Accommodation Policy

Requests for modifications of KAT’s policies, practices, or procedures to accommodate an individual with a disability may be submitted to KAT. When making a request, please thoroughly describe what is needed in order for you to use the service, and why this assistance is necessary. KAT will assess the request and make every effort to ensure that everyone can ride.

The Federal Department of Transportation has prescribed four (4) types of requests for accommodation or modification. Requests may be declined if:

  • It fundamentally alters the nature of the service, program or activity;
  • It creates a direct threat to the health or safety of others;
  • It results in undue financial and administrative burden;
  • The requestor would still be able to fully use the service provided by
  • Knoxville Area Transit without the modification.

To submit a request, please fill out the KAT Accommodation Request Form here: KAT Reasonable Accommodation Request. You can also call KAT at 865-637-3000 to request an accommodation.

Anyone who wishes to file a complaint alleging discrimination on the basis of their disability in the provision of KAT service, programs or activities may also do so. Please click on the links below to find our policy for filing complaints and a filing form.

Title VI Public Notice

The City of Knoxville/Knoxville Area Transit operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act. To request additional information on the civil rights program, or to request a form to file a complaint under this program, persons may submit a “contact” form or call 865-637-3000. Or, a complaint may be filed directly with the Federal Transit Administration, Office of Civil Rights, East Building, 5th Floor-TCR, 1200 New Jersey Avenue SE, Washington, DC 20590.

Para ver nuestro aviso público acerca del Título VI, por favor haga click aquí.

DBE Policy Statement

Department of Transportation DBE Program

The City of Knoxville/Knoxville Area Transit (KAT) has established a Disadvantaged Business Enterprise (DBE) program in accordance with regulations of the U.S. Department of Transportation (DOT), 49 CFR Part 26. The City of Knoxville/KAT has received Federal financial assistance from the Department of Transportation, and as a condition of receiving this assistance, the City of Knoxville has signed an assurance that it will comply with 49 CFR Part 26.

It is the policy of Knoxville Area Transit to ensure that DBEs as defined in part 26, have an equal opportunity to receive and participate in DOT-assisted contracts. It is also our policy –

  1. To ensure nondiscrimination in the award and administration of DOT – assisted contracts;
  2. To create a level playing field on which DBEs can compete fairly for DOT-assisted contracts;
  3. To ensure that the DBE Program is narrowly tailored in accordance with applicable law;
  4. To ensure that only firms that fully meet 49 CFR Part 26 eligibility standards are permitted to participate as DBEs;
  5. To help remove barriers to the participation of DBEs in DOT assisted contracts;
  6. To assist the development of firms that can compete successfully in the market place outside the DBE Program.

KAT’s Director of Procurement has been delegated as the DBE Liaison Officer. In that capacity, the Director of Procurement is responsible for implementing all aspects of the DBE program. Implementation of the DBE program is accorded the same priority as compliance with all other legal obligations incurred by the City of Knoxville in its financial assistance agreements with the Department of Transportation. Knoxville Area Transit has disseminated this policy statement to the Knoxville Transportation Authority and all of the components of our organization. We have distributed this statement to DBE and non-DBE business communities that perform work for us on DOT assisted contracts by:

  1. Referencing the policy within the City Purchasing Department’s Diversity Small Business Connections Newsletter, and
  2. Referencing the policy in all FTA funded solicitations.

Knoxville Area Transit’s U.S. DOT Disadvantaged Business Enterprise Goal for FY-2024 – 2026

In compliance with the Disadvantaged Business Enterprise program established in 49 CFR 26, Knoxville Area Transit (KAT) proposes to establish a goal of 3.18% of Federal financial assistance expended in D.O.T. assisted contracts in federal fiscal years 2024-2026. This goal, established by KAT and the guidelines established in 49 CFR 26 is one of many components within the City of Knoxville’s DBE goals established by the Small Business and Diversity Outreach Office. This goal directly relates to Federal Transit Administration funding to be spent with firms certified as a Disadvantaged Business Enterprise (DBE) under the Tennessee Unified Certification Program (TN-UCP) and does not apply to transit vehicle purchases. KAT proposes to meet this goal by advertising bid opportunities through the City of Knoxville Purchasing website. The proposed goal and the entire DBE program document are available for viewing during normal business hours at Knoxville Area Transit’s 301 E. Church Street offices for 30 days following the date of this notice. Comments on the goal and program, or questions about DBE certification through TN-UCP should be addressed to Si McMurray, DBE Liaison Officer, Knoxville Area Transit, 301 E. Church Avenue, Knoxville, TN 37915; telephone – 865.215.7803; or email Comments may also be addressed to D.O.T. at U.S. Department of Transportation, Office of Civil Rights, U.S. Department of Transportation, Federal Transit Administration, 1200 Jersey Ave, SE, Washington, DC 20590.

Equal Employment Opportunity (EEO) Policy Statement

For any questions about the Equal Employment Opportunity Program (EEO), please refer to KAT’s EEO Officer, Rebecca Styers: contact number 865-215-7830 and email

Website Accessibility

If you use assistive technology (such as a Braille reader, or a screen reader) and the format of any material on this website interferes with your ability to access information, please contact us. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information.

Accessibility Design Guidelines

Our website has been designed with the following accessibility guidelines in mind:

  • We work to comply with Section 508 as well as WCAG 2.0 A and AA referring to website accessibility standards.
  • If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact us.


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Supported Assistive Technology

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