JOB TITLE: Mobility Planner
DEPARTMENT: TSS
REPORTS TO: TSS Supervisor
SALARY: $56,000.00 – $61,000.00 annually
CLASSIFICATION: Exempt
SCHEDULE: Varies
DATE POSTED: 5/19/2026
Applicants are encouraged to apply by 06/02/2026. Applications received after this date may not be considered.
JOB DESCRIPTION:
The Mobility Planner at Knoxville Area Transit (KAT) plays a key role in delivering a positive ridership experience for customers by overseeing the efficiency and effectiveness of our para-transit (Lift) and micro-transit system. This position oversees and respond to operational challenges in real-time. The position coordinates efficient daily transportation for passengers with disabilities, using specialized software to create, monitor, and adjust vehicle routes and driver assignments. They ensure ADA compliance, maximize productivity, and resolve scheduling conflicts to ensure timely service. This position is responsible for establishing service standards, training programs, and performance metrics that align with KAT’s Mission.
The ideal candidate is a proactive leader with strong communication and organizational skills, capable of motivating staff, resolving service delivery problems, and optimizing service workflows. This role requires a deep understanding of transit operations and a passion for improving service delivery through data-driven decision-making and team development.
VETERAN COMMITMENT STATEMENT:
We proudly hire Veterans and value the dedication, discipline, and leadership they bring to our workforce. We encourage Veterans and transitioning service members to apply and are committed to supporting their continued career growth in the civilian workforce.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Operations Oversight (50%):
• Coordinates with other para-transit/micro-transit dispatchers to ensure policies and procedures are clearly communicated and consistently followed.
• Monitor paratransit and microtransit service to ensure connectivity between different transportation modes.
• Analyzes routes to maximize productivity, ensuring efficiency.
• Utilizes scheduling software to develop, review, and adjust daily vehicle routes and driver schedules.
• Ensure service is following ADA requirements and KAT safety protocols.
Operational Reporting (30%):
• Monitor mobility software and prepare monthly KPI reports on performance and demand.
• Analyze service and usage trends to revise scheduling and improve efficiency.
• Review current workflows and implement optimal work processes; develop and maintain an Operating Manual.
• Update, maintain, and enter data for daily and monthly reports to KAT management.
• Maintain effective communication with other departments within Operations and Administration.
Policy Compliance and Organizational Support (20%):
• Establish standards and training programs; ensure ongoing compliance.
• Share responsibility for implementing and communicating KAT’s EEO Policy and Safety Program.
• Support organizational goals by fostering a culture of responsiveness, professionalism, and continuous improvement.
• Perform other duties as directed by the Executive Director.
MINIMUM QUALIFICATIONS
Education
• High school diploma or equivalent.
Experience
• Minimum three (3) years experience in a transit organization, with at least one (1) year in a supervisory role.
• Experience supervising ADA paratransit operations, leading teams, and creating solutions to improve service delivery is strongly preferred.
Military experience may be accepted in lieu of equivalent experience or education.
KNOWLEDGE, SKILLS, AND ABILITIES
• Thorough knowledge of the street system of Metropolitan Knoxville and KAT’s transit routes, rules, and regulations.
• Understanding of ADA paratransit service regulations
• Strong analytical skills, including ability to compute rates, ratios, and interpret bar graphs.
• Proficient in Microsoft Outlook and transit-related systems such as dynamic dispatch and scheduling software.
• Ability to solve practical problems and interpret instructions in various formats.
• Ability to understand and use computer programs related to schedule and route information
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from managers, clients, or other employees of the organization
• Verifiable experience demonstrating ability to motivate and lead staff.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is routinely required to stand, walk, and use hands and arms to handle, feel, or reach for objects. Activities may include climbing, balancing, stooping, kneeling, crouching, and crawling. Occasionally, the employee may need to reach above shoulder level, below the waist, or between waist and shoulder height.
• The employee is occasionally required to sit, talk, and hear.
• The employee may experience repetitive motion of wrists, hands, and/or fingers.
• Work requires lifting and carrying objects weighing up to 25 pounds.
• Work requires operating standard office equipment such as personal computer workstations, printers, copy machines and FAX machines.
WORK ENVIRONMENT:
• The work is performed indoors and outdoors. It involves exposure to normal risks typical to all aspects of transit system bus operations.
• Work may involve exposure to angry and/or unpleasant individuals.
BENEFITS:
We offer a supportive benefits package to promote employee well-being and work-life balance, including:
• 403(b) retirement with competitive employer match.
• Medical, dental, and vision insurance.
• Employee Assistance Program (EAP.)
• Paid holidays.
• Paid personal days.
• Paid sick leave.
• Paid vacation time.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
