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Bus

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1. What are the operating hours for fixed routes?

KAT provides fixed route service throughout the city on weekdays, Saturdays and Sundays. For additional details, please visit our Operating Hours page.

2. What are the hours of operation for the Knoxville Station Customer Service Counter?

The Knoxville Station Customer Service Counter is open from 6:30 a.m. to 6:30 p.m. on weekdays, 8:30 a.m. to 4:30 p.m. on Saturdays, and is closed on Sundays.

3. Are buses required to stop at every bus stop even when no one is waiting at the stop?

No. Operators will only stop at bus stops where passengers are waiting. If a route is on detour, operators will make courtesy stops at safe locations along the detoured route. Please signal to the operator you will be boarding his or her bus.

4. If I need to get to my destination by a particular time, what should I do?

If you need help planning your trip use the trip planner or call our Customer Service line at 865-637-3000. Trip Planner

5. Where can I find something I have left on the bus?

Call 865-637-3000 to inquire about lost items. Lost items found on KAT buses may be available at the Knoxville Station Customer Service Counter within 24 to 48 hours.

6. What is the weekend schedule for route service?

Each route has a different schedule on Saturdays and Sundays and some do not run on weekends. Select routes run every 30 minutes and others run every hour. View our route times and schedules.

7. What Holidays does KAT observe?

KAT observes the following holidays and is closed on these days: New Year’s Day, Independence Day, Thanksgiving Day, and Christmas Day.

KAT operates on a Saturday schedule on the following holidays: Martin Luther King Jr. Day, Memorial Day, Labor Day, the day after Thanksgiving, and Christmas Eve.

8. Can I bring food or drinks onto the bus?

To keep our buses clean for all of our customers, eating and drinking is not allowed on board any KAT bus. Passengers may bring non-alcoholic beverages and food on board as long as it is in a sealed container.

9. Is tobacco use allowed?

All KAT vehicles are tobacco free, including e-cigarettes. Smoking is only allowed in designated smoking areas within our facilities and super stops.

10. Does KAT offer transfers? What is the cost?

Yes, transfers are available. Transfers cost $0.50 for adults or $0.25 for students, disabled, or seniors. When boarding, inform your operator you need a transfer and he/she will issue you one. Only one transfer can be used per $1.50 ride. Additional details can be found on the

Fares page.

11. I lost my Discounted Fare ID card. How do I get a replacement?

The cost to replace or renew an ID is $2. You will need to visit the Knoxville Station Customer Service Counter; located at 301 Church Avenue, Monday through Friday from 8:30 a.m. to 4:30 p.m.

12. I lost my 7 day pass or 30 day pass. What can I do?

KAT cannot replace, refund, or exchange passes.

13. The bus does not provide service where I need to go. Who can I talk to?

Please refer to the Contact Us page. Provide a detailed description of your request and it will be considered by our service modification team. KAT often receives requests for service changes and expansions, and we appreciate your desire for transit service. Contact Us page

14. How do routes change when there is a severe weather emergency?

Updates will be posted on our social media accounts. To find these links, visit the Severe Weather Emergency page.

15. I would like to speak to someone about an experience I had on the bus. Who can I talk to?

We are always happy to hear about your transit experience whether it be a driver commendation or a not so enjoyable situation. To report your experience, please call our Customer Service line at 865-637-3000. Your experience will be documented and someone will contact you to follow up if necessary.

16. The bus sign is damaged / missing at this location?

Please fill out the Contact Us form. Provide a detailed description of the location and your concern will be addressed as soon as possible. Contact Us Form

17. Does KAT provide service to Halls? Powell? Karns? Farragut? Strawberry Plains?

KAT does not provide service to these areas at this time. As the City of Knoxville’s Public Transit System, KAT provides service within the City limits and main corridors.

18. How can I order bulk bus passes?

Please call our Customer Service line at 865-637-3000. Orders will be filled as quickly as possible but please note it may take several days to process large orders.

19. Can I get change from the ticket vending machine at Knoxville Station?

No. The ticket vending machine on the Knoxville Station platform does not issue change. Passengers must use correct change.

20. Can I use a transfer twice?

No. Transfers can only be used once per $1.50 ride. If you require multiple transfers to reach your destination, you would save money by purchasing a 1-Day Pass.

21. I’m trying to get to the University of Tennessee campus. Which bus do I take from Knoxville Station?

You can take Route 11: Kingston Pike, Route 17: Sutherland or the free Trolley routes.

22. Can I purchase a football shuttle pass at the Knoxville Station Customer Service Counter?

Football Shuttle Service is NOT available for the 2020 UT Football Season.

23. I bought a pass on the bus and received my change on a card. How do I get my money back?

We are unable to exchange a change card for cash, but change cards can be used on the bus for your next trip or at the Customer Service Counter towards the purchase of other passes.

24. Who qualifies for discounted fare?

For a list of individuals that qualify for a reduce fare, please visit our

Discounted Fare Qualifications page.

25. How much does it cost to ride the bus?

For a detailed list of our current fares, please visit our Fares page.

26. Are pets allowed on the bus?

Service animals are allowed on board. All other animals must be in a standard animal carrier case.

27. Do children ride the bus for free?

Children under 4 years of age are allowed to ride for free.

28. What credit cards are accepted at the Knoxville Station Customer Service Counter?

Visa and Master Card are accepted with proper ID.

29. How and where can I purchase bus passes?

KAT offers several different fare payment options. For a list of these options please visit the Purchase Bus Passes page.

30. Does KAT provide service to the airport?

Not at this time.

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KAT's GTFS Data

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1. What is GTFS?

GTFS is the acronym of General Transit Feed Specification, a feed that allows transit agencies like KAT to publish their data for developers to use when they write applications. For more information on this, please visit Google’s dedicated page.

2. What’s included in KAT’s GFTS feed?

Currently, our feed includes data for all of our fixed and trolley routes. Paratransit information is not part of this data at this time.

3. How often is the KAT’s GTFS updated?

We update our GTFS data every time our routes undergo changes. To receive a message every time we have a new update available, you will need to register for our Text Alerts service. Just make sure to tick the 'KAT GTFS Dat' line and you'll be included in our developers’ mailing list.

4. How can I have access to KAT’s GTFS data feed?

Our GTFS data is hosted by the City of Knoxville. To download this feed, please click here.

5. I believe there’s an error in the data. How can I let KAT know about this?

We can always use an extra set of eyes! Please feel free to send an email hhickson@katbus.com to report any error or inconsistency you might find in our GTFS data.

6. How much it costs to use this data?

You can use our GTFS data free of charge.

7. Can I sell this data to other developers?

No, you cannot. However, you can download our data for free and use it in applications you sell later for a profit.

8. I have more questions. Who can I contact?

For further questions or comments about KAT’s GTFS data feed, please send an email to hhickson@katbus.com.

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LIFT

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1. Who is eligible for the LIFT paratransit service?

According to the Americans with Disabilities Act, a person must have an actual physical, visual, or mental functional limitation, which causes him or her to be unable to use accessible fixed-route transportation.

2. What do I do if the driver isn't coming to the door?

If a passenger is having any problems with their transportation, they should call the LIFT Department at 865-215-7850 and speak with the supervisor. The LIFT is a door to door service and drivers are required to fulfill these job duties.

3. What do we do if a passenger is ready early?

If a passenger is ready more than 2 hours earlier than originally scheduled, they may call the LIFT Department and ask for an early pick-up. KAT LIFT staff will do all they can to assist in these instances.

4. What time is my LIFT vehicle coming?

When a passenger makes a reservation, they are given a 30 minute window in which their vehicle should arrive. This window is determined by a scheduling system.

5. Why is there a 30 minute window?

The 30 minute window is part of the scheduling parameter and takes into consideration that the LIFT is a shared ride. Therefore, a specific pick-up time cannot be guaranteed.

6. How do I apply for the LIFT Service?

LIFT passengers must be pre-qualified for the service. Download the LIFT application, complete the application, and return it to the Knoxville Station Transit Center at 301 Church Avenue.

7. How long does it take to get approved for the LIFT paratransit service?

The process takes an average of two or three weeks.

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Trolley

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1. Do the trolleys operate on Sundays?

No, Trolleys do not run on Sundays. Routes operate generally until 8:00 p.m. Monday through Thursday, and until 10:00 p.m. on Fridays and Saturdays. For a detailed schedule visit the

Trolley page.

2. How many free Trolley lines are there?

There are currently 4 Trolley lines; Blue Line, Green Line, Orange Line and Red Line. For more information, visit the

Trolley page.