How to Ride
How to Ride Quick Links
Buy and Use Mobile Tickets
KAT is the City of Knoxville’s public transportation system, operating buses and paratransit service across the city.
To ensure all passengers have a safe and comfortable experience, please review KAT’s Passenger Ride Guide prior to your first trip.
How to Ride the Bus
Arrive at the bus stop at least 5 minutes early.
As the bus approaches, check the sign at the top of the bus (the destination sign) to make sure it is the correct bus. This sign should show the bus route number and destination (for example, Route 11: Sutherland/ Kingston Pike).
Signal the operator by raising or waving your hand to ensure he/she sees you and know you want to board. Be sure to stand a safe distance back from the curb until the bus comes to a complete stop.
Be ready to pay your fare as soon as you board. Beginning February 1, 2025, you must pay with your katpay card, your mobile katpay account or a mobile ticket through our official app, Transit, or with exact change. To learn more about our different payment options, visit our Fares section.
When the bus comes to a complete stop, make sure you have all your personal items, and exit the bus through the rear door. Wait on the curb until the bus leaves before crossing the street.
Travel Training
If you need extra help reading a bus schedule, planning your next transit trip, or using our app, we are happy to provide you with FREE travel training.
To schedule a travel training session for yourself or a group, contact our Marketing and Customer Service Specialist, Analisa Valentine at avalentine@katbus.com. Please include the following in your email: your full name and contact information, whom the training is for (individual or group), and date and time you are requesting the travel training for.
