Service Change

ALL BUS ROUTES

New Service Schedules in Effect

We are still operating on reduced service, but effective Monday, April 8, 2024, we are returning some service back to pre-COVID levels. Click here for more information.

For the most up-to-date information on short-term detours, download the Transit app.

Careers

Operations Supervisor

At Knoxville Area Transit, our supervisors are an integral part of KAT’s daily operations. Their role is to communicate operational information to drivers, provide guidance and support, oversee daily transit performance, identify areas for improvement and implement solutions to ensure effective and safe customer-oriented service.

We are looking for an individual who values public transportation and the professional workforce necessary to support a comprehensive transportation system.

ESSENTIAL FUNCTIONS:

  • Communicate operational information to drivers while focusing on safety, customer service and punctuality; assign and direct work; ensure policies and procedures are communicated clearly; appraise performance; conduct effective corrective action discussions when needed
  • Evaluate and monitor driver safety and performance, as well as compliance in legal, employment and labor policy matters
  • Fill work assignments in accordance with the labor contract and maintain an appropriate level of available manpower
  • Share in responsibility of implementing, communicating and working in accordance with KAT’s EEO policy and program
  • Assign appropriate vehicles to each route. Reroute when necessary due to traffic and/or road conditions
  • Maintain radio contact with operators and other supervisors, ensuring a consistent level of support and direction
  • Record keeping duties:
    • Document daily route variations because of a delay, breakdown, detour, etc. Escalate   as necessary
    • Prepare and log mileage from charter bus movement
    • Dispatch office, platform and Road Supervisor reports
    • Input and approve accurate operator time records
    • Administer leave requests
    • Maintain consistent documentation on accruals and attendance records
  • Maintain effective communication and support with other departments within Operations and Administration
  • Conduct accident investigations, restoration of interrupted service and assist with emergency response situations
  • Demonstrate proficiency with current technology as well as willingness and aptitude to learn technology as it is introduced

EDUCATION/EXPERIENCE:

  • High School diploma, G.E.D. certificate
  • Minimum of five years’ experience in a leadership/supervisory role, preferably in a union environment
  • Demonstrated success in building effective relationships and methods of engagement with employees.

MINIMUM REQUIREMENTS:

  • Value public transportation and the professional workforce necessary to support a comprehensive transportation system.
  • Strong problem-solving skills and initiative to seek out and implement solutions to improve safety, service and support to the workforce.
  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Solid computer literacy with working knowledge of Word and Excel
  • Ability to communicate effectively orally and written
  • Ability to manage time effectively and effectively prioritize tasks
  • Ability to adapt to changing situations and willingness to help in a variety of situations
  • Ability to make quick decisions and work under pressure effectively
  • Willingness to work extended hours and report to work on days off as needed
  • Ability to obtain a CDL Class B with P endorsement
  • Demostrate regular and consistent attendance and punctuality, with ability to work additional time if needed

PHYSICAL DEMANDS:

  • Frequently stand and walk; walk for long distances and on possible sloped ground or slippery and uneven surfaces; ability to sit regularly at times as well
  • Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
  • Normal manual dexterity and eye-hand coordination
  • Ability to lift material weighing up to 50 lbs. with assistance
  • Ability to bend, stoop, kneel, crawl, and crouch

SALARY INFORMATION:

  • Based on qualifications and experience
  • Excellent benefits package (click here for details)
  • Opportunities for promotion and professional development

Knoxville Area Transit aspires to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits

KAT offers a competitive benefits package, including health insurance, retirement, paid time off and more! Read more about all the benefits we offer here.

KAT is an Equal Employment Opportunity Employer. We enforce a strict substance abuse policy providing for a safe drug-free / alcohol-free work environment. Full EEO Policy here.

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301 Church Avenue
Knoxville, TN 37915

General Office: 865-215-7800

Office hours: Monday - Friday
8:30 am - 4:30 pm

Download Transit

KAT’s (Free!) Official App

Google Play and Apple App Store are trademarked by their respective owners.

301 Church Avenue
Knoxville, TN 37915

General Office: 865-215-7800

Office hours: Monday - Friday
8:30 am - 4:30 pm