DEPARTMENT: Operations
REPORTS TO: Operations/OCC Manager
SALARY: $53,551.35 Annually
(Compensation may be adjusted for exceptionally qualified candidates.)
CLASSIFICATION: Exempt
SCHEDULE: Varies
Applicants are encouraged to apply by 02/24/2026. Applications received after this date may not be considered.
JOB DESCRIPTION:
Responsible for ensuring safe, reliable, and efficient transit operations across all service areas. Provides leadership and supervision for transit operators with a focus on safety, customer service, communication, and operational performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide daily supervision of operators, emphasizing safety, customer service, and schedule adherence.
• Assign, monitor, and adjust work assignments as needed to maintain service levels.
• Communicate clearly with operators, OCC, and other departments to ensure effective coordination and service delivery.
• Maintain accurate and timely records for operations, incidents, detours, road calls, and other required reports.
• Support payroll accuracy through proper documentation and time entry verification.
• Conduct or assist with investigations related to accidents, incidents, or customer complaints.
• Collaborate with Maintenance, Safety, and OCC to address service interruptions and ensure timely service changes.
• Participate in run picks, shake-ups, and manpower planning to maintain adequate coverage.
• Support training, coaching, and corrective action processes as directed by management.
• Promote compliance with KAT’s policies, procedures, and collective bargaining agreements.
• Respond to field situations, including emergencies, and provide leadership during service recovery efforts.
• Perform other duties and special projects assigned by the Director of Operations.
MINIMUM REQUIREMENTS:
• Valid Tennessee Class B CDL with Passenger endorsement.
• Ability to operate all types of KAT transit vehicles.
• Knowledge of Knoxville’s street system, transit routes, and operating procedures.
• Strong written and verbal communication skills.
• Ability to work overtime, varying shifts, and respond to operational needs as required.
Education and Experience
High school diploma or equivalent.
Prior leadership experience preferred; transit or transportation industry experience strongly preferred. Proficiency in Microsoft Office and other operational systems (such as GMV Syncromatics).
Knowledge, Skills, and Abilities
• Leadership: Demonstrates accountability, fairness, and professionalism.
• Customer Service: Ensures positive rider and employee experiences through courtesy and responsiveness.
• Communication: Maintains open, respectful, and consistent communication with staff, peers, operators and the general public.
• Decision-Making: Responds quickly and effectively to changing operational conditions.
• Accountability: Follows through on assignments, documentation, and follow-up.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is routinely required to stand, walk, and use hands and arms to handle, feel, or reach for objects. Frequent activities include climbing, balancing, stooping, kneeling, crouching, and crawling. Occasionally, the employee may need to reach above shoulder level, below the waist, or between waist and shoulder height.
• The employee is occasionally required to sit, talk, and hear.
• The employee may experience repetitive motion of wrists, hands, and/or fingers.
• The employee may occasionally lift and/or move up to fifty pounds.
• Specific vision abilities required by this job include close vision, distant vision, and the ability to focus.
WORK ENVIRONMENT:
• Work may be performed in office (Window Dispatch/OCC). Platform, or field (road) settings, and under varied weather conditions.
• Exposure to moderate to loud nose levels depending on assignment.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
