Ride the Bus

How to Ride the Bus

  • Arrive at the bus stop at least 5 minutes early.
  • As the bus approaches, check the sign above the front window (the destination sign) to make sure it is the correct bus. This sign should show the bus route number and destination (for example, 11: Kingston Pike).
  • Signal the operator by raising or waving your hand to ensure he/she sees you and know you want to board. Be sure to stand a safe distance back from the curb until the bus comes to a complete stop.
  • Be ready to pay your fare as soon as you board. If this trip involves a transfer to another bus, let the operator know upon boarding. If paying with cash, exact change is not required - you will be issued a change card to use on another bus trip. To learn about different pass options, visit our Fares section.
  • When you want to get off the bus, use either the pull cord or the rubber strips around the windows to signal to the operator.
  • When the bus comes to a complete stop, make sure you have all your personal items, and exit the bus through the rear door. Wait on the curb until the bus leaves before crossing the street.
KAT is committed to providing our informational materials in formats some of our customers might need, upon request and as a reasonable accommodation.

Requests of this type can be made through 865-637-3000 or the email address connect@katbus.com.