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1. Who is eligible for the LIFT paratransit service?

According to the Americans with Disabilities Act, a person must have an actual physical, visual, or mental functional limitation, which causes him or her to be unable to use accessible fixed-route transportation.

2. What do I do if the driver isn't coming to the door?

If a passenger is having any problems with their transportation, they should call the LIFT Department at 865-215-7850 and speak with the supervisor. The LIFT is a door to door service and drivers are required to fulfill these job duties.

3. What do we do if a passenger is ready early?

If a passenger is ready more than 2 hours earlier than originally scheduled, they may call the LIFT Department and ask for an early pick-up. KAT LIFT staff will do all they can to assist in these instances.

4. What time is my LIFT vehicle coming?

When a passenger makes a reservation, they are given a 30 minute window in which their vehicle should arrive. This window is determined by a scheduling system.

5. Why is there a 30 minute window?

The 30 minute window is part of the scheduling parameter and takes into consideration that the LIFT is a shared ride. Therefore, a specific pick-up time cannot be guaranteed.

6. How do I apply for the LIFT Service?

LIFT passengers must be pre-qualified for the service. Download the LIFT application, complete the application, and return it to the Knoxville Station Transit Center at 301 Church Avenue.

7. How long does it take to get approved for the LIFT paratransit service?

The process takes an average of two or three weeks.