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Bus

Show All Answers

1. What are the operating hours for fixed routes?

KAT provides fixed route service throughout the city on weekdays, Saturdays and Sundays. For additional details, please visit our Operating Hours page.

2. What are the hours of operation for the Knoxville Station Customer Service Counter?

The Knoxville Station Customer Service Counter is open from 8:00 a.m. to 5:00 p.m. on weekdays and is closed on Saturdays and Sundays.

3. Are buses required to stop at every bus stop even when no one is waiting at the stop?

No. Operators will only stop at bus stops where passengers are waiting. If a route is on detour, operators will make courtesy stops at safe locations along the detoured route. Please signal to the operator you will be boarding his or her bus.

4. If I need to get to my destination by a particular time, what should I do?

If you need help planning your trip use the trip planner or call our Customer Service line at 865-637-3000. Trip Planner

5. Where can I find something I have left on the bus?

Call 865-637-3000 to inquire about lost items. Lost items found on KAT buses may be available at the Knoxville Station Customer Service Counter within 24 to 48 hours.

6. What is the weekend schedule for route service?

Each route has a different schedule on Saturdays and Sundays and some do not run on weekends. Select routes run every 30 minutes and others run every hour. View our route times and schedules.

7. What Holidays does KAT observe?

KAT observes the following holidays and is closed on these days: New Year’s Day, Independence Day, Thanksgiving Day, and Christmas Day.

KAT operates on a Saturday schedule on the following holidays: Martin Luther King Jr. Day, Memorial Day, Labor Day, the day after Thanksgiving, and Christmas Eve.

8. Can I bring food or drinks onto the bus?

To keep our buses clean for all of our customers, eating and drinking is not allowed on board any KAT bus. Passengers may bring non-alcoholic beverages and food on board as long as it is in a sealed container.

9. Is tobacco use allowed?

All KAT vehicles are tobacco free, including e-cigarettes. Smoking is only allowed in designated smoking areas within our facilities and super stops.

10. I lost my Discounted Fare ID card. How do I get a replacement?

The cost to replace or renew an ID is $2. You will need to visit the Knoxville Station Customer Service Counter; located at 301 Church Avenue, Monday through Friday from 8:00 a.m. to 5:00 p.m.

11. I lost my 30 day pass or 20 ride pass. What can I do?

KAT cannot replace, refund, or exchange passes.

12. The bus does not provide service where I need to go. Who can I talk to?

Please refer to the Contact Us page. Provide a detailed description of your request and it will be considered by our service modification team. KAT often receives requests for service changes and expansions, and we appreciate your desire for transit service. Contact Us page

13. How do routes change when there is a severe weather emergency?

Updates will be posted on our social media accounts. To find these links, visit the Severe Weather Emergency page.

14. I would like to speak to someone about an experience I had on the bus. Who can I talk to?

We are always happy to hear about your transit experience whether it be a driver commendation or a not so enjoyable situation. To report your experience, please call our Customer Service line at 865-637-3000. Your experience will be documented and someone will contact you to follow up if necessary.

15. The bus sign is damaged / missing at this location?

Please fill out the Contact Us form. Provide a detailed description of the location and your concern will be addressed as soon as possible. Contact Us Form

16. Does KAT provide service to Halls? Powell? Karns? Farragut? Strawberry Plains?

KAT does not provide service to these areas at this time. As the City of Knoxville’s Public Transit System, KAT provides service within the City limits and main corridors.

17. How can I order bulk bus passes?

Please call our Customer Service line at 865-637-3000. Orders will be filled as quickly as possible but please note it may take several days to process large orders.

18. Can I get change from the ticket vending machine at Knoxville Station?

No. The ticket vending machine on the Knoxville Station platform does not issue change. Passengers must use correct change.

19. I’m trying to get to the University of Tennessee campus. Which bus do I take from Knoxville Station?

You can take Route 11: Kingston Pike, Route 17: Sutherland or the free Trolley routes.

20. Can I purchase a football shuttle pass at the Knoxville Station Customer Service Counter?

Football Shuttle Service is NOT available for the 2020 UT Football Season.

21. I bought a pass on the bus and received my change on a card. How do I get my money back?

We are unable to exchange a change card for cash, but change cards can be used on the bus for your next trip or at the Customer Service Counter towards the purchase of other passes.

22. Who qualifies for discounted fare?

For a list of individuals that qualify for a reduce fare, please visit our

Discounted Fare Qualifications page.

23. How much does it cost to ride the bus?

For a detailed list of our current fares, please visit our Fares page.

24. Are pets allowed on the bus?

Service animals are allowed on board. All other animals must be in a standard animal carrier case.

25. Do children ride the bus for free?

Children under 4 years of age are allowed to ride for free. Knox County School students also ride for free through the Youth Freedom Pass Program. 

26. What credit cards are accepted at the Knoxville Station Customer Service Counter?

Visa and Master Card are accepted with proper ID.

27. How and where can I purchase bus passes?

KAT offers several different fare payment options. For a list of these options please visit the

Purchase Bus Passes page.

28. Does KAT provide service to the airport?

Not at this time.