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KAT cannot replace, refund, or exchange passes.
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The Knoxville Station Customer Service Counter is open from 8:00 a.m. to 5:00 p.m. on weekdays and is closed on Saturdays and Sundays.
The cost to replace or renew an ID is $2. You will need to visit the Knoxville Station Customer Service Counter; located at 301 Church Avenue, Monday through Friday from 8:00 a.m. to 5:00 p.m.
Football Shuttle Service is NOT available for the 2020 UT Football Season.
For a list of individuals that qualify for a reduce fare, please visit our
Children under 4 years of age are allowed to ride for free. Knox County School students also ride for free through the Youth Freedom Pass Program.
Visa and Master Card are accepted with proper ID.
KAT offers several different fare payment options. For a list of these options please visit the