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The Knoxville Station Customer Service Counter is open from 8:00 a.m. to 5:00 p.m. on weekdays and is closed on Saturdays and Sundays.
KAT observes the following holidays and is closed on these days: New Year’s Day, Independence Day, Thanksgiving Day, and Christmas Day.
KAT operates on a Saturday schedule on the following holidays: Martin Luther King Jr. Day, the day after Thanksgiving, and Christmas Eve.
KAT operates on a Sunday schedule on Memorial Day and Labor Day.
The cost to replace or renew an ID is $2. You will need to visit the Knoxville Station Customer Service Counter; located at 301 Church Avenue, Monday through Friday from 8:00 a.m. to 5:00 p.m.
KAT cannot replace, refund, or exchange passes.
Yes. You may purchase your shuttle wristband from Knoxville Station's customer service counter the week prior to the game you are attending. The customer service counter hours are Monday - Friday, 8am - 5pm.
For a list of individuals that qualify for a reduce fare, please visit our
Children under 4 years of age are allowed to ride for free. Knox County School students also ride for free through the Youth Freedom Pass Program.
Visa and Master Card are accepted with proper ID.
KAT offers several different fare payment options. For a list of these options please visit the