Service Changes

January 2022 Proposed Service Changes

In an effort to provide the best public transit service possible KAT is proposing the following service changes on January 2022.

Route 11 - Kingston Pike

  • Route adjustment to eliminate service into the West Town Mall property, along with associated timepoint adjustments.
    • KAT has been on detour since construction began at on the mall property around two years ago. With the end to construction, the mall is requesting that KAT no longer enter the property.
    • Route 11 - West Town Proposed ChangeProposed time-point adjustments

      • The time saved by not entering the mall has created some proposed timepoint adjustments. The 5 minute time buffer will allow the bus to more reliably reach transfer destinations at both Walbrook and Knoxville Station.

Route 12 - Western Ave.

  • Minor route adjustment to eliminate issues related to service along a narrow residential street.
    • Route 12 - Boyd St Proposed Change


These changes will be presented at the October 28, 2021 KTA meeting.  

If approved, these changes will take effect in January 2022.

To comment on the proposed changes, call 637-3000, visit the Knoxville Station Customer Service Counter, attend the Knoxville Transportation Authority Board meeting on Thursday, October 28, 2021 at 3 p.m. at the City County Building Small Assembly Room or complete the form below.