Requests for modifications of KAT’s policies, practices, or procedures to accommodate an individual with a disability may be made by telephone at 865-637-3000 or by email at connect@katbus.com. When making a request, please thoroughly describe what is needed in order for you to use the service, and why this assistance is necessary. KAT will assess the request and make every effort to ensure that everyone can ride.

Anyone who wishes to file a complaint alleging discrimination on the basis of their disability in the provision of KAT service, programs or activities may also do so. Please click on the links below to find our policy for filing complaints and a filing form.

• Procedures for Filing an ADA Complaint with KAT
• ADA Complaint Form (PDF)
• ADA Complaint Form (Online filing)