KAT Title VI Complaint Procedures

Any person who believes he/she has been discriminated against on the basis of race, color, or national origin by Knoxville Area Transit may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint form to the address indicated on the form. Complaints must be filed no more than 180 calendar days from the date(s) of the alleged incident.

Once the complaint form is received by Knoxville Area Transit, it will be reviewed by the Title VI Coordinator to determine whether the complaint constitutes a Title VI complaint and/or whether there is sufficient information for an investigation. The complainant will receive an acknowledgment letter within 15 calendar days informing him/her whether the complaint will be investigated by our office.

In the event more information is needed, Knoxville Area Transit will contact the complainant at the contact information provided on the Complaint Form. The complainant has 15 calendar days to provide the requested information. If the information is not received, Knoxville Area Transit’s Title VI Coordinator may administratively close the case. A case can be administratively closed if a complainant fails to cooperate with the investigation or indicates he/she no longer wishes to pursue his/her case.

Knoxville Area Transit will investigate Title VI complaints for which it has sufficient information. KAT has 30 calendar days from the date of the acknowledgement letter to investigate the complaint. After the investigation is completed, the complainant will be issued one of two letters: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations, and states that a Title VI violation could not be established and that the case will be closed. An LOF summarizes the allegations regarding the alleged incident, and explains whether any type of corrective action was recommended.

If the complainant wishes to appeal the decision, he/she has 15 calendar days from the date of the closure letter or LOF to make the request in writing to the Knoxville Area Transit Title VI Coordinator (contact information is on the complaint form), and must include any reason(s) why such appeal should be granted. The Knoxville Area Transit General Manager will hear any granted appeals and will contact the complainant within 15 calendar days of receipt of written request to schedule a time to hear the appeal.

A person may also file a complaint directly with the Federal Transit Administration at the FTA Office of Civil Rights:
1200 New Jersey Avenue SE
Washington, DC 20590

Para ver el procedimiento oficial de KAT para presentación de quejas amparadas bajo el Título VI, por favor haga click aquí.