Cindy Pickle  
Knoxville Area Transit
Title: Customer Service Manager
Cindy Pickle


Experience
Cindy came to East Tennessee from Houston, Texas in 1993. She joined KAT in 2000 as a bus operator. In 2003, Cindy became KAT's Customer Service Manager. In this position, Cindy has worked to improve travel training as well as one-on-one training, and focusing on both internal and external customer service issues. Cindy is also responsible for KAT's outreach program and conducts educational programs and travel training for a wide variety of groups in the community. She oversees the Reduced Fare Program, the pass sales office and the Station Agents

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