General Information, Page 1

Trip Planner

Trip Planner

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On this page:

Who We Are
Alerts
E-News
Customer Service
Easy Steps to Riding
Bikes
Disability Programs
KTA Board
Executive Team
Careers
History
Business Center
Links



WHO WE ARE

Knoxville Area Transit (KAT) is the City of Knoxville's transit system, operating buses, trolleys and paratransit service across the city. Our funding comes from the City of Knoxville, the state and federal governments and fare revenues. Many of our operators and service personnel are members of the Amalgamated Transit Union local #1164.

KAT carries over 3 million passenger trips each year.

Knoxville Area Transit is committed to access and equity in employment and in the provision of transportation services.

Download any of the following information by clicking on the title:

DBE Goal Announcement

KAT EEO Policy Statement

Title VI Public Notice

KAT Title VI Complaint Procedures

KAT Title VI Complaint Form



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ALERTS

DETOUR ALERTS

Click here for a list of all current and upcoming detours. This list will be updated as detours are announced or removed. Routes currently on detour (or with upcoming detours) include: 41, 42, 10, 11 and Green Line.

CHANGES BEGIN MONDAY, AUGUST 22

Route 13 - Beaumont: Route and time schedule changes - no service to Division Street

Route 17 - Sutherland: Route change to serve Division Street.

Trolleys: Earlier start to The Blue LIne Trolley, Routing change to The Orange Line.

Cumberland Connect Project

The Cumberland Connect construction project is an ongoing project that will affect traffic along Cumberland for the next two years. KAT is a great way to get to, and through the Cumberland Avenue area during this construction! KAT's Fare-Free zone allows you to ride for free anywhere you see the Fare Free Zone bus stop signs along Cumberland Avenue!

Cumberland Avenue at 22nd has now reopened all lanes, so KAT routes are currently on regular routing in that area. This includes Rt. 10, 11 and 42. Remember, you can ride FREE by boarding at any Fare Free Zone stop sign along the Cumberland Avenue corridor.

If you need help planning your trip around any current detours, contact a Transit Agent at 637-3000.


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E-NEWS

Recent E-News Highlights

One of the most frequent requests is more Sunday service, and beginning August 30, 2015, that request will be fulfilled...see more

With downtown's continuing growth and development, Knoxville Area Transit will be examing the downtown trolley service to determine if it is still meeting needs...see more

The John J. Duncan Jr. Knoxville Station Transit Center opened on August, 16, 2010...see more

KAT will once again be providing shuttles to all UT home football games for the 2015 season...see more

KAT is on facebook

and twitter!

Follow KAT on Twitter

'Like' KAT on Facebook



E-NEWSLETTER DOWNLOADS

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CUSTOMER SERVICE

We strive to provide our passengers with a comfortable, safe and professional transportation experience, as well as clear, timely information and a helpful attitude. We offer a variety of programs to provide you with the best transit service possible.

Trip Planning.

Know where you want to go and when you need to get there? Call our Transit Agents at 637-3000 and they can plan your transit trip out for you, including any transfers you might need to make to get from your starting point to your final destination. KAT's Transit Agents are available weekdays from 6 am to 10 pm and Saturdays from 7 am to 10 pm.

Travel Training.

We offer travel training to individuals and groups. This training includes details like planning your trip, paying your fare, and signaling to the operator when you wish to get off the bus. If you wish to schedule a training session, contact our Customer Service Department at 215-7800.

Have you had an experience on KAT that you want to tell us about? E-mail us. Be sure to include as many details as possible about the day, time, bus, route, and issues. We will respond to you as quickly as possible. If you prefer, you may also call our Transit Agents at 637-3000. They will record your experience in detail, help in any way they can, and be sure the appropriate person at KAT is notified.


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EASY STEPS TO RIDING

The basics of riding KAT are listed below, but you might also want to check out this video produced by KAT in coordination with Southern Rocket Productions on How to Ride KAT.

Basics

  • Arrive at the bus stop 5 minutes early.
  • As the bus approaches, check the sign above the front window (the destination sign) to make sure it is the correct bus; this sign should show the bus route number and destination (for example, 11: Kingston Pike).
  • Signal the operator by raising or waving your hand so he will see you and know you want to board. Be sure to stand a safe distance back from the curb until the bus comes to a complete stop.
  • Be ready to pay your fare as soon as you board. If this trip involves a transfer to another bus, let the operator know at this time. If paying with cash, exact change is not required-- you will be issued a change card to use on another bus trip. To learn about different pass options, visit our Fares section.
  • When you want to get off the bus, use either the pull cord or the rubber strips around the windows to signal to the operator.
  • When the bus comes to a complete stop, make sure you have all your personal items, and exit the bus through the rear door. Wait on the curb until the bus leaves before crossing the street.

Planning your Trip

  • Planning a trip on the bus can seem intimidating to newcomers or transit novices, but it's really pretty simple. You can view our Schedules & Maps information on the website or you can call our Transit Agents at 637-3000 and let them assist you. You'll need to tell them your starting point, your destination, and when you wish to arrive. They will tell you which route, or routes, you will need to take, where you can wait to catch that route, and any other information you need, such as whether you'll need to transfer to another bus to get to your final destination.

Bus Stops Only

  • KAT buses stop ONLY at locations designated by a KAT bus stop sign. Stops are located every 1/4 mile (or less) along each route.

A Few Things to Know

  • Eating and drinking are not allowed on the bus, so that we can keep our equipment clean for you.
  • The first seating section at the front is designated for seniors and persons with disabilities.
  • Please avoid unnecessary conversations with the bus operator so that they can focus on their work.


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BIKES

All KAT buses are equipped with bike racks. Bikes ride free, and bike racks are easy to operate. Steps to load and unload your bike are listed below. You might also want to watch this instructional video from KAT, in coordination with Southern Rocket Productions, that shows just how easy it is to take your bike with you on the bus!

Loading your bike...

  • Simply grab the bar on the front of the bike rack and pull down to unfold it.
  • Lift bike onto the rack, fitting the tires where indicated with marks for front wheels. Use inside slot first.
  • Pull support arm out and up over the front tire to secure it in place. Use your bicycle lock now to secure your bike to the rack.

Unloading your bike...

  • Before you get off the bus, tell the driver you want to unload your bike.
  • Pull the support arm out and down over the tire to release it from the rack. If you've locked your bicycle to the rack, be sure to unlock it now.
  • Lift your bike out of the rack and onto the curb. If the rack is empty, fold up the rack to the locked position. Stand clear of the bus.
  • Signal to the driver when finished.

Safety first

  • For safety reasons, the driver is not allowed to help you load or unload your bicycle.
  • The bike rack is made to hold two bikes. If the rack is full, please wait for the next bus. Bicycles are not allowed inside the bus.
  • Bike may be loaded and unloaded at designated bus stops only.
  • Children under the age of 12 may use racks only if accompanied by a bus-riding adult (age 18 years and over).
  • The tire size of your bicycle must be at least 16" in diameter. This excludes some children's bicycles.
  • Motorized bikes are not allowed.
  • Bikes with child seats, large carriers or other attachments considered hazardous are not allowed.

Final Points

  • KAT is not responsible for damages incurred or caused by or to bicycles on KAT bicycle racks.
  • You are responsible for properly securing your bike to the rack. The driver will not move the bus until your bike appears to be safely secured with the support arm.
  • Best of all, your bike rides FREE!


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DISABILITY PROGRAMS

The Lift

Knoxville Area Transit offers transportation options for persons with disabilities through KAT's LIFT service. For those individuals who are unable to use KAT's fixed route service, paratransit curb-to-curb service is available. You must be certified by KAT to use this service. For additional information or a LIFT application visit the LIFT section under "Services."



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Half Fares

Discounted fare (half the regular fare) is available to those who qualify, including seniors age 65 or over, Medicare cardholders, students under age 18 and persons with disabilities. A KAT I.D. or Medicare card is required to ride for discounted fare. Medicare cardholders can show their Medicare card or a valid KAT I.D. card; students must have a valid student KAT I.D. card. For more information on obtaining a discounted fare I.D. card, call 637-3000 or download the half-fare application.



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Travel Training

For those who may need special training to ride the fixed-route buses, the KAT Customer Service department has a program in place to help. This training includes details like planning your trip, paying your fare and signaling to the operator when you wish to get off the bus. This training is available to individuals as well as groups such as non-profit social service agencies. If you wish to schedule a training session, contact our Customer Service department at 215-7800.



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KTA BOARD

The Knoxville Transportation Authority (KTA) board oversees all ground transportation issues for the City of Knoxville, including KAT's routes, schedules, and fares.

KTA BOARD MEMBERS

The Knoxville Transportation Authority (KTA) board meets every fourth Thursday of the month at 3 p.m. in the Main Assembly Room of the City County Building, 400 Main Street.

KTA MEETING MINUTES

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EXECUTIVE TEAM

EXECUTIVE TEAM MEMBER BIOS





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© 2017 Knoxville Area Transit
301 Church Avenue Knoxville, TN 37915
Route & Schedule Information: 865-637-3000
General Office: 865-215-7800 | TTY: 865-525-1525
Fax: 865-215-7820 | Contact Us